Shipping Policy
Last updated: October 2026
Where we ship
We currently ship to addresses within the United States. Some items cannot be shipped to PO Boxes; if your order cannot be delivered to a PO Box we will contact you.
Order processing time
Orders are processed within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding US federal holidays. During November and December, processing may take longer because of high order volume.
Estimated delivery time
After your order ships, standard delivery typically takes 7-15 business days depending on your location and the item. These are estimates, not guarantees.
Shipping costs
Shipping costs are calculated at checkout based on your order. Any free-shipping offers and minimum order amounts are shown on our website and at checkout.
Multiple packages
Our products ship from partner warehouses, so items in one order may arrive in separate packages and on different days. You will not be charged extra for this.
Tracking
Once your order ships, we send a confirmation email with tracking information. Tracking may take 2-5 days to show updates after the label is created. If you did not receive tracking, please check your spam folder and then contact us.
Holiday orders
We recommend ordering early for Christmas. We do not guarantee delivery by a specific holiday date unless a delivery deadline is clearly stated at checkout or on the product page.
Delays, lost or damaged packages
If your order is delayed beyond the estimated window, tell us and we will check with the carrier. If a package is lost in transit or arrives damaged, contact us within 7 days of the delivery date (or within 30 days of the order date for lost packages) and we will send a replacement or issue a refund.
Incorrect address
Please make sure your shipping address is correct before placing your order. We cannot guarantee changes after an order has been processed, and we are not responsible for packages delivered to an incorrect address provided by the customer.
Taxes
All orders are shipped within the United States. Applicable sales tax is calculated at checkout.
Contact us
Questions about shipping? Email us at trung.hoduc95@gmail.com and we will reply within 1-2 business days.