Refund and Return Policy

Last updated: October 2026

We want you to be happy with your purchase. If you are not, this policy explains how returns, refunds and replacements work.

Return window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition and packaging, and you must have proof of purchase.

How to start a return

Email us at trung.hoduc95@gmail.com with your order number and the reason for the return. Please include photos if the item is damaged, defective or incorrect. Do not send items back before we reply, because we will give you the correct return instructions and address. Returns sent without authorization may not be accepted.

Damaged, defective or incorrect items

If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos. We will send a replacement or issue a full refund, including original shipping, at no cost to you. You will not need to pay for return shipping in these cases.

Change of mind returns

If you return an item because you changed your mind, the customer is responsible for return shipping costs. Original shipping fees are non-refundable in this case.

Non-returnable items

The following cannot be returned unless they arrive damaged or defective: personalized or custom-made items, gift cards, and items marked as final sale on the product page.

Refunds

After we receive and inspect your return, we will email you to confirm the result. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may need additional time to post the refund.

Cancellations

You can request to cancel an order by emailing us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and refund you in full. Once an order has shipped it cannot be cancelled, but you may return it under this policy.

Lost or delayed orders

If your order does not arrive, contact us and we will investigate with the carrier. If it cannot be located, we will send a replacement or refund you.

Exchanges

To exchange an item for a different size or style, contact us and we will confirm availability. The fastest way is usually to return the original item and place a new order.

Contact us

Email: trung.hoduc95@gmail.com. We reply within 1-2 business days.